Privacy Policy – tpower88

1. Introduction

tpower88 ("tpower88", "we", "us", "our") operates the online gaming and sports betting platform accessible at tpower88.org (the "Platform"). We are committed to protecting the privacy and personal data of all users who access the Platform or interact with our Services.

This Privacy Policy ("Policy") sets out the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights you hold in relation to your data. This Policy should be read together with our Terms and Conditions, which govern the overall use of the tpower88 Platform.

By registering an account on tpower88, accessing the tpower88 login page, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform.

2. Data Controller

For the purposes of applicable data protection law, tpower88 acts as the data controller in respect of personal data collected through the Platform. This means tpower88 determines the purposes for which, and the manner in which, your personal data is processed.

If you have questions or concerns about how tpower88 processes your personal data, or wish to exercise any of your data subject rights, you may contact our Data Protection team at the address provided in Section 14 of this Policy.

3. Data We Collect

tpower88 collects the following categories of personal data, depending on how you interact with the Platform:

• Registration data: Username, email address, Malaysian mobile number, date of birth, and the password you create (stored in hashed form — tpower88 does not store plaintext passwords).
• Identity verification (KYC) data: Government-issued photo identification (e.g., MyKad, passport), proof of address, and where required, proof of payment method ownership. KYC documents are requested to comply with anti-money laundering obligations and to verify age eligibility.
• Financial transaction data: Deposit amounts, withdrawal requests, payment method identifiers (e.g., masked bank account numbers or e-wallet references), and transaction timestamps. tpower88 does not store full card numbers or full bank account credentials.
• Gameplay and activity data: Bet history, game sessions, wagering amounts, win/loss records, and bonus usage. This data is used to operate the Platform, resolve disputes, and deliver responsible gaming tools.
• Device and technical data: IP address, browser type, device model, operating system, session duration, pages visited, and referring URLs. This data is collected automatically when you access the Platform.
• Communications data: The content of any messages you send to tpower88 support, including emails to [email protected], together with metadata such as date and time of contact.
• Responsible gaming data: Deposit limits, self-exclusion requests, cooling-off periods, and any other account restriction settings you apply. This data is processed specifically to protect player welfare.

4. How We Use Your Data

tpower88 processes personal data for the following purposes:

• Account management: To create, maintain, and administer your tpower88 account, process your tpower88 login requests, and verify your identity.
• Service delivery: To process deposits and withdrawals, settle bets, deliver game outcomes, apply bonuses, and operate the Platform generally.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, age verification requirements, and any other legal or regulatory duties applicable to our operations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, and other security threats to the Platform.
• Responsible gaming: To monitor player activity for signs of problem gambling, enforce self-exclusion and deposit limit settings, and proactively contact players where warranted by responsible gaming considerations.
• Customer support: To respond to your enquiries, resolve account disputes, and provide assistance through our support team.
• Platform improvement: To analyse usage patterns, identify technical issues, test new features, and generally improve the tpower88 experience for Malaysian players.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have not opted out. You may withdraw consent for marketing communications at any time by contacting [email protected].

5. Legal Basis for Processing

tpower88 processes personal data on the following legal bases:

• Contractual necessity: Processing your registration data, financial transaction data, and gameplay data is necessary to perform the contract between you and tpower88 (i.e., to operate your account and deliver the Services).
• Legal obligation: Processing KYC and transaction data is required to comply with applicable anti-money laundering, age verification, and other regulatory obligations.
• Legitimate interests: Processing device and technical data for fraud prevention, security monitoring, and Platform improvement is carried out on the basis of tpower88's legitimate interests, balanced against your privacy rights.
• Consent: Where tpower88 processes your data for direct marketing purposes, we rely on your consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing and Disclosure

tpower88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly as necessary:

• Game providers: Licensed third-party game suppliers who provide casino, live dealer, slot, and sportsbook content on the tpower88 Platform. These providers receive only the data necessary to operate their games and are bound by data processing agreements with tpower88.
• Payment processors and e-wallet providers: Including Touch n Go eWallet, Boost, Maybank2u, CIMB Clicks, and Public Bank PBe. Financial data is shared only as necessary to process your transactions.
• KYC and identity verification services: Third-party services engaged to verify identity documents and screen against sanctions lists, where required by applicable law.
• Regulatory and law enforcement authorities: Where tpower88 is required by law, court order, or regulatory direction to disclose personal data, we will comply. tpower88 will, where legally permissible, notify you of such disclosure.
• Fraud prevention and AML services: Shared risk data with fraud prevention platforms to protect the Platform and other users.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of the tpower88 business, personal data may be transferred as part of the transaction. Affected users will be notified of any change in data controller.

7. Cookies and Tracking Technologies

tpower88 uses cookies and similar tracking technologies to operate the Platform and improve the user experience. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function, including session management and tpower88 login authentication. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options.
• Analytics cookies: Collect anonymised data about how users navigate the Platform, used to identify performance issues and improve user experience. tpower88 uses only privacy-respecting analytics tools that do not share data with advertising networks.
• Security cookies: Used to detect and prevent fraudulent sessions and unauthorised access attempts.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

8. Data Retention

tpower88 retains personal data for as long as necessary to fulfil the purposes set out in this Policy, subject to the following retention principles:

• Account data and KYC records are retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years.
• Marketing consent records are retained for as long as you hold an active account, and for three (3) years after account closure.
• Support communications are retained for three (3) years from the date of correspondence.
• Device and technical data collected for fraud prevention is retained for up to two (2) years.

Following the applicable retention period, personal data is securely deleted or anonymised.

9. Data Security

tpower88 implements technical and organisational security measures appropriate to the nature of the personal data held and the risks of processing. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tpower88 Platform.
• One-way hashing of all user passwords — tpower88 staff cannot view your password in plaintext.
• Role-based access controls ensuring that staff can access personal data only to the extent required for their function.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Monitoring systems to detect and respond to unusual access patterns and potential data breaches.

10. Your Data Rights

Subject to applicable law, you hold the following rights in relation to your personal data held by tpower88:

• Right of access: You may request a copy of the personal data tpower88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to tpower88's legal retention obligations.
• Right to restriction: You may request that tpower88 restrict processing of your data in certain circumstances, for example while a dispute is being investigated.
• Right to data portability: Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time by contacting [email protected].
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes.

To exercise any of the above rights, please submit a written request to [email protected], including your registered username and a description of your request. tpower88 will respond within a reasonable timeframe and in any event within thirty (30) days.

11. Children and Minors

The tpower88 Platform is strictly for persons aged 21 and above. tpower88 does not knowingly collect personal data from individuals under the age of 21. If tpower88 becomes aware that personal data has been submitted by a person under 21, that account will be immediately suspended, all data associated with it will be deleted, and any deposits will be returned via the original payment method.

If you believe a minor has registered on the tpower88 Platform, please contact us immediately at [email protected] so that the matter can be investigated and resolved promptly.

12. Third-Party Links

The tpower88 Platform may contain links to third-party content hosted by game providers. tpower88 is not responsible for the privacy practices or content of those third-party platforms. We encourage you to review the privacy policies of any third-party services you access through the Platform.

This Policy applies solely to personal data collected by tpower88 through the tpower88.org Platform and its associated Services.

13. Updates to This Privacy Policy

tpower88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform operations. Material changes will be communicated via a notice on the Platform and, where practicable, by email to your registered address, at least seven (7) days before the changes take effect.

The effective date at the top of this Policy indicates the most recent revision. Continued use of the tpower88 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

14. Contact Us

For all privacy-related enquiries, data subject access requests, or concerns about how tpower88 handles your personal data, please contact:

Please provide your registered username and a clear description of your query or request to help us assist you efficiently. For account closures or self-exclusion requests, please also refer to our Responsible Gaming page.